Terms & Conditions

1. Overview

These terms and conditions govern your use of the Arvora website (arvora.eu) and any services provided by Arvora, a digital agency based in the Algarve, Portugal. By using our website or engaging our services, you agree to these terms in full.

2. Services

Arvora provides web design and development, AI automations, UI/UX design, branding and digital strategy, photography, videography, and tech support services. The specific scope, deliverables, timeline, and pricing for each project are agreed upon in a separate written proposal or contract before work begins.

3. Quotations & Payments

• All quotations are valid for 30 days from the date of issue unless otherwise stated.
• A deposit of 50% is required before work commences, unless a different arrangement is agreed in writing.
• The remaining balance is due upon project completion, before final assets and files are delivered.
• All prices are quoted in Euros (EUR) and exclude VAT where applicable.
• Late payments may incur interest at the Portuguese statutory rate.

4. Intellectual Property

Upon full payment, ownership of the final deliverables (website code, designs, brand assets) transfers to the client, unless otherwise agreed in writing. Arvora retains the right to showcase the work in its portfolio and marketing materials.

Third-party assets (stock photos, fonts, plugins) remain subject to their respective licences. Arvora will inform the client of any third-party licence obligations.

5. Client Responsibilities

• Provide content, assets, and feedback within the agreed timelines.
• Ensure that all content provided is accurate, lawful, and does not infringe third-party rights.
• Designate a single point of contact for project communications.
• Review and approve deliverables within the agreed revision rounds.

6. Revisions & Changes

Each project includes a specified number of revision rounds as outlined in the proposal. Additional revisions beyond the agreed scope may be billed separately. Significant changes to the project scope after commencement may require a revised quotation.

7. Project Timelines

Arvora will make reasonable efforts to meet agreed project milestones. Delays caused by late client feedback, content delivery, or third-party services are not the responsibility of Arvora and may extend the timeline.

8. Cancellation & Refunds

• Either party may cancel the project with 14 days written notice.
• If the client cancels, payment is due for all work completed up to the cancellation date.
• The initial deposit is non-refundable once work has commenced.

9. Hosting & Maintenance

Hosting and ongoing maintenance are provided as separate services with their own terms and pricing. Arvora is not responsible for downtime caused by third-party hosting providers or services outside our control.

10. Limitation of Liability

Arvora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim shall not exceed the total amount paid by the client for the specific service giving rise to the claim.

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of a project. This obligation survives the termination of any agreement.

12. Governing Law

These terms are governed by the laws of Portugal. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the Portuguese courts.

13. Website Use

• The content on this website is for general information purposes only.
• You may not reproduce, distribute, or modify any content without our written consent.
• We reserve the right to update or remove content at any time without notice.
• External links are provided for convenience; we are not responsible for third-party content.

14. Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services constitutes acceptance of the revised terms.