Terms & Conditions

These terms apply to the use of arvora.eu and to service engagements entered into with Arvora unless separate written terms expressly replace them for a specific project or support plan.

Where a proposal, statement of work, retained support agreement, or other signed document exists, that project-specific document takes priority over this general page if the two differ.

Project scope, deliverables, timelines, and pricing are usually confirmed in a written proposal or equivalent project document before work begins.

If requirements change, Arvora may revise scope, fees, or timing so the work stays realistic and commercially clear rather than drifting by assumption.

Fees, deposit structures, milestone payments, or support billing terms are set out in the relevant proposal, invoice, or plan. Unless otherwise agreed, payment is expected within the stated invoice period.

If a payment issue materially affects scheduling, access, hosting, support continuity, or third-party costs, Arvora may pause the affected work until the account position is resolved.

Clients are responsible for providing the information, content, approvals, and decision-making access reasonably needed to complete the work.

Delays in feedback, assets, access, or approvals can affect delivery timing. Arvora will normally flag this directly rather than silently absorb it into the schedule.

Arvora may deliver design, development, consulting, support, training, hosting coordination, or third-party setup depending on the agreed engagement. Ongoing support is not assumed forever unless an ongoing plan, retainer, or support arrangement says so.

Where third-party hosting, platforms, APIs, or software are involved, Arvora helps shape and implement the system but cannot guarantee the uninterrupted operation of services it does not control directly.

Ownership and licence arrangements depend on the project terms. In general, clients are expected to receive the rights that are specifically agreed for the finished work once the relevant fees have been paid.

Third-party assets, software libraries, fonts, images, templates, plugins, APIs, or licensed services remain subject to their own licence conditions and are not automatically transferred beyond those terms.

Some projects rely on third-party tools or providers such as hosting platforms, registrars, analytics systems, email services, payment providers, or content tools. Arvora may recommend or configure these, but their own downtime, policy changes, pricing changes, or access issues are outside Arvora's direct control.

Clients are responsible for third-party account costs unless otherwise agreed in writing.

Arvora aims to provide services carefully and professionally, but no website, digital product, automation, or platform setup can be presented as risk-free or universally suitable for every commercial scenario.

To the maximum extent allowed by applicable law, Arvora's liability is limited to reasonably foreseeable losses directly caused by a proven breach of duty. Indirect or consequential losses, lost profits, or losses caused mainly by third-party systems, delayed approvals, or client-side omissions are not accepted on an unlimited basis.

Either side may pause or end an engagement according to the project terms, support plan, or applicable law. Work already carried out, committed costs, and time already reserved may still be payable.

If a project stops part-way through, Arvora may provide completed work in its current state where appropriate and where payment obligations have been met.

Unless a project document states otherwise, these terms are governed by applicable Portuguese law. Questions, complaints, and requests should be sent first to hello@arvora.eu so they can be handled directly and pragmatically.

Arvora also maintains a current link to the Portuguese Livro de Reclamações. As of 28 May 2026, the former EU online dispute resolution platform is discontinued and is not presented here as an active dispute route.